F.A.Q
Here are the most common questions
Is there a minimum order?
To place an order, we require a minimum of 2 pieces per purchase. This ensures that you get the best value while streamlining our production and delivery process.
Can I reorder a product anytime?
Customers are welcome to reorder at any time. Whether it's a single item or a bulk purchase, you can place your orders whenever it's convenient for you!
Do you create a design from scratch?
We specialise in creating designs from scratch, guaranteeing top-tier quality and exceptional craftsmanship—your vision, combined with our expertise, results in unique, high-quality designs that exceed expectations.
What if I have my design?
Customers have the freedom to use their own designs. We welcome your creativity and ensure that your unique ideas are brought to life with the highest level of precision and quality.
What if I have my design?
Customers have the freedom to use their own designs. We welcome your creativity and ensure that your unique ideas are brought to life with the highest level of precision and quality.
How long does production take?
Depending on our workload. But normally we take 10 working days to finish your order.
Explain to me how the payments work
We require full payment to process your order. This ensures a seamless transaction and prompt delivery of your products.
Do you accept PayPal and bank transfers?
Yes. You can use PayPal or a regular bank transfer. Whatever suits you best.
Explain to me the shipping methods
We use DHL for international shipments. If you are outside the UK, you need to pay customs fees if applicable. Talk to us, and we will find a solution.
I would like to return an item
Unfortunately, custom product returns are not possible because the product is not saleable or suitable for other customers.